Jobs Descriptions

We are seeking a highly-skilled and self-motivated front office worker to join our growing team. In this position, you will play a key role by performing various administrative and clerical tasks. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Front Office Duties and Responsibilities

Greet clients and set a positive office atmosphere
Answer the phone, take messages, and redirect calls to appropriate offices.
Organize and maintain files and records; update when necessary
Create and maintain updated documents and spreadsheets
Oversee sorting and distribution of incoming mail
Prepare outgoing mail (envelopes, packages, etc.)
Operate office equipment, such as photocopier, printers, etc.
Organize bookkeeping and issue invoices/checks
Record meeting minutes and dictations
Perform inventory of office supplies and order what is needed

Front Office Requirements and Qualifications

High school diploma or equivalent
Successful work experience in a front office setting or in another clerical position
Strong working knowledge of office procedures and basic accounting principles
Ability to effectively use and maintain office equipment
Solid knowledge of Microsoft Office
Outstanding communication skills
Great organizational and multitasking abilities

Nice to Have

Associate’s degree preferred
Excellent typing skills with experience taking dictations a plus

The rooms division manager is responsible for Executive Housekeeping and Front Office. He/she manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Management.

In addition to the atmosphere conveyed by hotel reception halls, the appearance and daily work of the hotel receptionists are decisive for the immediate impression that hotels leave on their guests. Hotel receptionists and their team at the reception are not only the proverbial calling card of the respective hotel and are not only jointly responsible for the subjective well-being of the guests, but also for the objective satisfaction with the service of the hotel.

Creating the basis for this is the primary concern of the rooms division manager.

Duties of a rooms division manager

The rooms division manager is not only responsible for the accommodation department with a focus on reception, but he ensures smooth processes and high compliance in terms of guest relation, housekeeping and reservation standards, for example in larger hotels.

As a rooms division manager, you take over management responsibilities and lead the whole reception team. In addition, you are responsible for the deployment of personnel, so you need to make sure there is sufficient and competent personnel to guarantee the satisfaction of the guests.

You also have to train your staff in terms of special guests, for example foreign business people or celebrities, if you are working in a large or international hotel.

Other spheres of responsibility include for example planning of budgets and personnel, strong cooperation with the sales department, organization of department trainings, coordination of the service and vacation planning, monitoring the work of service personnel, hotel security, quality assurance and compliance in terms of special guidelines and hiring new employees.

F&B Manager responsibilities include:

Managing food and beverage operations within budget and to the highest standards
Leading F&B team by attracting, recruiting, training and appraising talented personnel

Job brief

We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Identify customers needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity

Requirements

Proven food and beverage management experience
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded
Culinary school diploma or degree in food service management or related field

Event planning, design and production within time limits
Working with clients to identify their needs and ensure customer satisfaction
Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.

Job brief

We are looking for a successful and enthusiastic Event Planner to produce events from conception through to completion. Event Coordinator responsibilities include providing outstanding customer service and organizing memorable events that meet quality expectations.

Responsibilities

Event planning, design and production while managing all project delivery elements within time limits
Liaise with clients to identify their needs and to ensure customer satisfaction
Conduct market research, gather information and negotiate contracts prior to closing any deals
Provide feedback and periodic reports to stakeholders
Propose ideas to improve provided services and event quality
Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
Ensure compliance with insurance, legal, health and safety obligations
Specify staff requirements and coordinate their activities
Cooperate with marketing and PR to promote and publicize event
Proactively handle any arising issues and troubleshoot any emerging problems on the event day
Conduct pre- and post – event evaluations and report on outcomes
Research market, identify event opportunities and generate interest

Requirements

Proven experience as an Events Planner or Organizer
Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
Excellent time management and communication skills
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently
MS Office proficiency
Willing to submit references from previous clients
BS in Event Management or related field

Hiring qualified personnel according to standards
Organizing and coordinating operations to ensure maximum efficiency
Supervising and evaluating staff

Job brief

Job description, hospitality: We are looking for an experienced Hospitality manager to organize and oversee daily operations of our facilities. You will be responsible for coordinating activities and helping people reach their full potential.

Hospitality managers, whether they work at lodgings or restaurants, are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.

Responsibilities

Hire qualified personnel according to standards
Organize and coordinate operations to ensure maximum efficiency
Supervise and evaluate staff
Ensure supplies and equipment are adequate in quantity and quality
Handle customer complaints when necessary
Assist in pricing products or services
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for senior management

Requirements

Proven experience as hospitality manager
Hands-on experience in customer service or sales
Solid understanding of hospitality procedures and best practices
Knowledge of quality standards (e.g. ISO)
Proficient in MS Office and relevant software (e.g. ERP)
Excellent organizational and leadership skills
Outstanding communication (verbal and written) and interpersonal skills
Problem-solving aptitude
BSc/BA in hospitality management

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